Hype and Myths Surround RPA - InformationWeek

While Robotic Process Automation technologies have been around since the early 2000's, it is only in the last couple of years the market has seen meaningful growth, driven primarily by the financial services and healthcare industries. However, as with many emerging technologies, a large dose of hype and myth accompany their growth and adoption. Why is RPA even needed? RPA eliminates "drudge" work and frees employee hours that can be spent on more creative, innovative and value-added work using human skills. Benefits may also accrue to customers, such as faster and more accurate delivery of information-based responses and services, 24/7 availability, and improved consistency.