Taking smart steps towards artificial intelligence

Along with others such as machine learning and robotic process automation--once little more than alien jargon--these concepts have entered the traditional banking business lexicon. Taken together, they're more or less subsets of one overarching term: artificial intelligence (AI). And with AI, the banking industry is now pressured to dive into the data pile it's sitting on to harvest meaningful insights about existing and prospective customers. Yet the dive has its rewards. In retail banking, AI adoption is reaching a more mature state as it moves to banks worldwide.