To bot or not to bot: Understanding A.I.'s role in the enterprise

Over the past few months, the internet has been buzzing about bots. Microsoft, Facebook and other major players are opening up their A.I. platforms for developers, and these toolkits are an exciting and important step towards democratizing access to A.I. For the enterprise, however, the bot frenzy has accelerated a challenge that executives have been facing for the past couple of years. Many enterprise companies understand that they need an A.I. strategy and that the technology will be deployed throughout their business. Yet the challenge for them is where to actually begin. These companies understand that A.I. is a transformational integration for their business and that it will eventually touch everything from their customer service, their analytics and business intelligence, sales and CRM, and even internal knowledge management and HCM.