CSG Introduces Conversational Artificial Intelligence to Enable a Next Generation Customer Experience

GREENWOOD VILLAGE, Colo.--(BUSINESS WIRE)--Messaging apps; speech-based assistants such as Apple's Siri and Amazon's Alexa; and chatbots are entering the marketplace in large scale, all with a goal of enhancing everyday life. Businesses are taking notice; leveraging the technology to analyze peoples' behavior in order to create a more personalized and efficient customer experience. To help companies deliver a more transformative and differentiated customer experience (CX), CSG (NASDAQ: CSGS) today announced the availability of its Conversational Artificial Intelligence (AI) solution, a disruptive technology that improves overall CX by enabling companies to rapidly develop, deploy and analyze conversational use cases across a variety of communications channels. Today's digital world has created a paradigm shift where customers are demanding instant gratification. A primary differentiator for companies will be their ability to deploy conversational platforms that span voice and digital channels to create proactive efficiencies surrounding customer intent.