Powerful conversational AI solutions - Microsoft Dynamics 365 Blog

To remain competitive and thrive, organizations must differentiate their brand through outstanding customer service experiences. As customer expectations and business needs continuously shift, enterprises need the agility to rapidly create, maintain, and optimize those experiences with the latest technologies, including sophisticated AI, without relying on external vendors. What enterprises need are options that keep them in control--a choice of no-code, low-code, and pro-code AI development tools that offer the freedom to quickly build the conversational AI applications they need. After the recent launch of the Microsoft Digital Contact Center Platform, organizations now have those options. Some organizations want the flexibility and agility to build their own conversational solution in-house on an end-to-end software-as-a-service (SaaS) solution that is quick to deploy, monitor and tune; one that can easily be self-managed by their subject experts.