Gartner: What supply chain managers should know about control towers

This is an opinion piece written by Christian Titze, vice president analyst at Gartner. Opinions are the author's own. Control towers are the artificial intelligence (AI) of supply chain. Everyone wants to have it, but nobody quite knows how it works. Supply chain leaders see the term in vendor presentations, usually connected with the promise that a control tower will make the supply chain better, faster and smarter.