AXA's three new AI bots to save 18,000-man hours a year

AXA has deployed three new AI (artificial intelligence) bots to support staff across the business with repetitive admin work. Named Harry, Bert and Lenny – the insurer has projected that the bots will save 18,000-man hours per year. And the three bots will soon be joined by a fourth – Como who will work on the commercial motor team. Throughout this year they will be expected to pick up more admin tasks, allowing staff to turn their attention to more analytical tasks. It follows the roll-out of Harry in June 2018.