Sales Process Automation Technology Evolving at the Speed of Light

Although it's a digital technology, voicemail requires people to stop what they are doing and pay complete attention to a message that may or may not be important. Consumers, buyers, and decision makers are becoming increasingly more comfortable using self-service, digital channels to not only conduct their research, but make purchase decisions. And, with the introduction of bots, natural language processing technology, and robotic process automation (RPA) to name a few, people may not even realize they are talking to a robot!