Why Robotic Process Automation (RPA) projects fail: 4 factors

Robotic process automation (RPA) can be a great fit for tedious and repetitive processes, but it won't fix a process you don't fully understand or that is otherwise fundamentally broken. That's a basic – and frequent – misstep that commonly leads to an RPA project not achieving its intended goals. Read also: How to explain Robotic Process Automation (RPA) in plain English. "People are trying to apply RPA before they really know how their processes work," says Antony Edwards, COO at Eggplant. "That tends to fail as they are constantly discovering new exceptions and variants."