IT Automation: A matter of trust?

News of Google's self-driving car getting in a minor collision with a bus has been all over the internet recently. At the same time, I also came across this article in Forbes magazine, "Machine Learning Needs a Human-In-The-Loop." Both topics raise questions about the boundaries of autonomous operations.I started to consider this in relation to my own experience in the world of IT automation. The fact is that while automation is now deeply embedded in most manufacturing processes, IT has been comparatively slow in routinely applying automation technology to large areas of IT and security operations. Why is that the case?