What impact will artificial intelligence have on business? - Help Net Security

Tata Consultancy Services polled 835 executives across 13 global industry sectors in four regions of the world, finding that 84% of companies see the use of AI as "essential" to competitiveness, with a further 50% seeing the technology as "transformative." Exploring the views and actions of decision makers from global companies with average revenues of $20 billion, the study revealed AI is spreading across almost all areas of a company. The biggest adopters of AI today are, not surprisingly, IT departments, with 67% of survey respondents using AI to detect security intrusions, user issues and deliver automation. However, by 2020, 32% of companies believe AI's greatest impact will be in sales, marketing or customer service, while 20% see AI's impact being largest in non-customer facing corporate functions, including finance, strategic planning, corporate development, and HR. Companies participated from a range of industries, including automotive, banking and financial services, energy, healthcare, life sciences, industrial manufacturing, and retail.