The Customer Experience Advantage Of Artificial Intelligence In The Cloud

Artificial intelligence and cloud computing are both dynamic technologies on their own. Put them together and you get a customer experience powerhouse. Gartner predicts that by 2020, 85% of customer interactions will be managed without a human. It's likely that many of those interactions will be handled through cloud-based solutions with AI. Many companies are already developing software to lead the charge when it comes to customer experience.