Opus Research's 3rd Intelligent Assistants Awards: An Invitation for Companies to Showcase Implementations

Since hosting the first Intelligent Assistants Awards in the fall of 2014, the market for smart self-service solutions has rapidly expanded. Today's customers don't just accept interacting with virtual intelligent assistants (IAs); many prefer taking their questions to IAs rather than calling or chatting with a human agent. Companies reap the dual benefits of providing customers with popular self-service options while optimizing their overall customer support infrastructure and expense management. IA Awards Puts Focus on Intelligent Assistance Landscape Opus Research will host the third IA awards at the upcoming Intelligent Assistants and Intelligent Authentication Conferences (IASquared) in San Francisco on September 12-13, 2016. Awards Focus on Real-World IA Implementations and Proven Business Value From their inception, the IAAs focused on real-world implementations that fit into what Opus Research has defined as the "Virtual Agents and Customer Assistants" category of the Intelligent Assistants Landscape.