Navigating the coming waves of digital labor disruption

Artificial intelligence (AI) is powering a new class of automation that is disrupting enterprises and entire industries. However, this is not about a single technology. Rather, it is a confluence of technical improvements, lower costs, and generational demographic changes that are driving organizations to accept and adopt technology. KPMG LLP (KPMG) views Digital Labor on a spectrum. On one end of the spectrum is robotic process automation (RPA), where activities are characterized as process oriented and rules based.