Artificial Intelligence in Customer Experience: 10 things to consider - Express Computer

Artificial Intelligence (AI) has been there for several decades now but has followed hype cycles of renewed'springs' and cold'winters'. For one very simple reason – we, as consumers, want to do more with less. We want our lives to be easier. Omnipresent smart devices coupled with improved technology of AI promises to deliver that panacea. But are enterprises maximizing on this opportunity to deliver a better customer experience? Many organizations are indeed investing in AI to enhance their CX or to make their product & services smarter and more efficient.