US Firms Reinvent Work to Meet Changing Expectations

The transformation of workplaces over the past two years has led U.S. enterprises to create more flexible, collaborative work environments to better attract and retain employees, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm. "Now they are defining business and operating models at companies facing rapid changes in work styles and environments." The 2022 ISG Provider Lens Future of Work -- Services and Solutions report for the U.S. finds many organizations in the U.S. are already successfully moving toward a modern workplace, while others have plans for digital workplace transformations to ensure business continuity and growth. Companies are focused on enhancing communication and employee well-being and managing cultural shifts among different generations of workers, ISG says. "U.S. enterprises want to design experiences that meet the expectations of employees for consistency of service, regardless of location or device, and ease of use," said Jim Kane, director, Collaboration and Experience at ISG. "Many enterprises are seeking service providers to help them develop workplace transformation strategies that cover a range of channels and ensure the service experience is secure."