AI-powered virtual assistants

The trend toward healthcare consumerism--a movement to make the delivery of health services more efficient, convenient, and cost-effective--means the industry needs to find better ways to connect members and patients. The good news is that, with masses of plan information and mounds of data sprung from digital health records, the healthcare industry has the input needed to provide enriched consumer interactions from top to bottom. AI-enabled virtual assistants for payers, providers, and members can help make user experiences simpler and highly personalized.