Inside Amazon's quest to make a different kind of Echo

It all started in the days following the release of the original Echo. Amazon was taking a gamble with a new hardware category: an always-on personal assistant for the home. And as early customer feedback started to roll in, Amazon realized that Echo had to grow beyond voice commands. "We realized that there were some use cases where it would probably be more friendly if you could confirm things on a display," said Miriam Daniel, Amazon's director of product management. This sparked the idea for the Echo Show, the first Echo product with a screen.