Back to the Future with Chatbots and Conversational AI in 2020

Growing up in the 80's watching "Back to the Future," featuring Marty McFly, Doc Brown and their DeLorean Time Machine, expanded the imagination on what could actually be. Could you imagine if Marty traveled to 2020 instead of 1955 and what he might have seen? In this day and age, I feel like I'm traveling in my own time machine. From the powers of Alexa, to the modern conveniences of Uber Eats, this new era is filled with advances that change the way we operate. When it comes to business, there is one advancement that has captivated my curiosity and that's chatbots and conversational AI.