Tech Mahindra brings new AI solution to automate field services

Indian IT services firm Tech Mahindra has launched YANTR.AI, a cognitive artificial intelligence (AI) solution to automate and simplify field services. The company said that the cloud-based solution will enable its customers to address field services needs including enhanced technician productivity, improved service-level agreements (SLA), and reduce unmet demands across sectors such as telecom, utilities, oil and gas, retail, and other industries. "YANTR.AI is designed to provide operational efficiency, enhance productivity, and improve workflow control by combining advance analytics, AI, Machine Learning (ML) and optimisation along with people to hyper-automate field operations, thereby increasing cost efficiency and improving customer experience," the company said in a statement. "Today, there is an increasing need for technologies and platforms that turn insights into ready products that can be utilised by enterprises. To meet the burgeoning need to enhance business agility, simplify operations, and future-proof enterprises, we have launched this new solution," Birendra Sen, Business Head – Business Process Services, Tech Mahindra, said, explaining the purpose of the launch.