Capgemini drives artificial intelligence into its Business Services solutions through global collaboration and 3-year contract with Celaton Press release

Celaton's inSTREAM software streamlines the handling of unstructured unpredictable (and structured) content such as correspondence, claims, complaints and invoices that organizations receive by email, social media, fax and paper. This minimizes the need for human intervention and ensures that only accurate, relevant and structured data enters business systems. Unique to inSTREAM is its ability to learn through the natural consequence of processing information and collaborating with people. Capgemini's extensive knowledge and experience in business process services will also enable Celaton to accelerate and improve inSTREAM's capabilities. The cooperation will enable Capgemini to increase efficiency, shorten turnaround times and enhance quality in areas where incoming documents and queries need to be processed, improving overall customer satisfaction.