How Artificial Intelligence will Impact FAQ Software Over the Next 10 Years

In the near future, artificial intelligence may well disrupt the way Frequently Asked Questions (FAQ) software is conceived. Naturally we are accustomed to traditional forms of FAQ with a simple user interface that reveals questions and answers. Not so long ago, IBM revealed the idea behind Watson, a system that is capable of processing natural language and machine learning in order to uncover insights and "help connect the dots." These types of systems are able to analyze huge amounts of data and extract meaning for future reuse and consultation. This natural form of "assembling" questions and answers was not possible decades ago.