Automation Tech Company UiPath Acquires AI Startup Re:infer

The Morning Download delivers daily insights and news on business technology from the CIO Journal team. "Once you analyze communications data, you want to automate around it," said Ted Kummert, UiPath's executive vice president of products and engineering. That can include creating apps that can respond to customers' email queries, rout them to the right corporate division, troubleshoot issues with accounts, or fine-tune orders, billing and deliveries--all without a customer-service worker stepping in. "Businesses still don't have visibility into what people are communicating about, and how to understand that and act on it fast," Mr. Kummert said. Beyond call centers and customer-service departments, he said, Re:infer's natural language processing tools can also be applied to day-to-day communications between internal business units, automating the task of tracking, cataloging and organizing information in real time.