ServiceNow IBM AI Partnership - ServiceNow Press

ARMONK, NY and SANTA CLARA, CA, October 15, 2020 – IBM (NYSE: IBM) and ServiceNow (NYSE: NOW) today announced an expansion to their strategic partnership designed to help companies reduce operational risk and lower costs by applying AI to automate IT operations. Available later this year, a new joint solution will combine IBM's AI‑powered hybrid cloud software and professional services to ServiceNow's intelligent workflow capabilities and market‑leading IT service and operations management products. The solution is engineered to help clients realize deeper, AI‑driven insights from their data, create a baseline of a typical IT environment, and take succinct recommended actions on outlying behavior to help prevent and fix IT issues at scale. Together, IBM and ServiceNow can help companies free up valuable time and IT resources from maintenance activities, to focus on driving the transformation projects necessary to support the digital demands of their businesses. "AI is one of the biggest forces driving change in the IT industry to the extent that every company is swiftly becoming an AI company," said Arvind Krishna, Chief Executive Officer, IBM.