At your service: 5 Automations that help workers, not replace them

Automated Teller Machines (ATMs) were first introduced in the late 1960s, saving customers from waiting for human assistance to conduct simple transactions. But the innovation didn't replace bank teller jobs -- in fact, economist James Bessen writes that the number of full-time employed bank tellers has since risen by at least 2% every year. Same goes for cashiers' jobs after the invention of barcode scanners. Bessen dubs this "The Automation Paradox". History is teeming with examples of automations -- whether in the form of physical machines or technologies like machine learning algorithms -- designed to support human workers by taking over the most time-consuming, manual aspects of their jobs, freeing them up to use higher value skills like selling new products and building relationships with customers.