This AI startup wants to help robot assistants ask people the questions

Artificial intelligence startup Ozlo thinks it has a solution for situations where virtual assistants fail in their responses: Getting the bots to ask questions back. Ozlo is launching a trio of software packages for other companies to enhance the virtual assistants they build. They're aimed at making those assistants more sophisticated, including getting them to ask clarifying questions when they don't understand a user request. Current virtual assistants, meaning conversational apps and bots like Apple's Siri and Amazon's Alexa, "have this problem with being very brittle," Ozlo CEO Charles Jolley told Recode. He's referring to those moments when Siri says, "I didn't quite get that," or where Google Assistant says, "Sorry, I don't know how to do that yet," without addressing what part of the question the virtual assistants don't understand.