Robotic Process Automation: 6 common misconceptions

Unlike BPM platforms, RPA isn't capable of managing processes end-to-end over a longer period of time. An example: A customer wants to order something, complain or obtain information. Accordingly, a process is triggered in the company. Sometimes it can take up to 14 days until the request is completed. Although the digital colleague can support the employee by retrieving data on the customer, decisions are still made by the individual.