Artificial Intelligence at the Service of Customer Relations ECM TechNews

The rise of Artificial Intelligence (AI) in the global economy is today described by specialists in the "industrial revolution", as steam machine, oil and electricity and computer in the past. The integration of Artificial Intelligence technologies into business is growing. Artificial intelligence, however, remains a notion whose definitions vary greatly. From HR management (automatic selection of candidates for a desired profile, analysis of CVs, etc.) to law or accounting (proofreading of contracts, automation of accounting acts, etc.), the applications of the Artificial Intelligence already exist in many businesses. Among these opportunities, the AI also proves its legitimacy to accompany the improvement and the modernization of the customer relationship.