How 'smart automation' can boost HR to world-class levels HRExecutive.com

A "smart-automation" approach can give a typical HR organization a measurable lift when it comes to improving customer experience and efficiency, according to new research from the Hackett Group. The Hackett Group's new Digital World Class analysis found that those typical HR organizations can reduce costs by 17% and operate with 26% fewer staff hours--while also improving effectiveness and internal customer experience. The Hackett Group research advises that, by following a smart-automation strategy, typical HR functions can boost efficiency levels close to those seen by world-class HR organizations (defined as those that achieve top-quartile performance in both efficiency and effectiveness across an array of weighted metrics in the Hackett Group's comprehensive HR benchmark). For instance, world-class HR organizations currently operate at 20% lower cost and with 31% fewer employees than typical HR organizations, the research found. Smart automation--defined as approaches including robotic-process automation, cognitive automation, intelligent data capture and other leading-edge technologies--can enable world-class HR organizations to cut costs and reduce the number of staff hours needed to perform existing administrative/transactional work.