AI And Automation 2019 Predictions From Forrester

It's difficult to make predictions, especially about the future, but we can be certain that "AI Washing" will continue to rise and flourish in 2019. That's what market research firm Forrester calls the hype and hooplah around Artificial Intelligence (AI), the latest set of technologies that is promising to "change the world." In its 2019 predictions, Forrester tries to temper the "irrational exuberance for AI adoption" with a dose of reality, looking forward by observing how companies automate their work today while experimenting with adding intelligence--artificial and human--to analyzing data and making decisions. Here's my summary of two Forrester reports published today, "Predictions 2019: Artificial Intelligence" and "Predictions 2019: Automation." It's the data, stupid: Most companies will find out that to realize their expectations from AI--exaggerated or not--they must invest in creating "an AI-worthy data environment." Automation and intelligence convergence is the new new thing: More than 40% of enterprises will create state-of-the-art digital workers by combining AI with Robotic Process Automation (RPA).