Factors for Success in Deploying Artificial Intelligence - Accenture Insurance Blog

As I discussed in my previous blogs, artificial intelligence in the form of cognitive computing, robotic processing automation and other technologies presents insurers with many new opportunities for efficiency and for accelerated growth. The question for insurers is whether to use AI to automate processes or to augment the workforce and make it more creative and effective. Many insurers are adapting AI to automate basic underwriting transactions and renewal processing. AI also provides consistent, low-cost performance in making underwriting eligibility decisions. Insurers are exploring the use of AI to augment the expert workforce in areas including risk management, client and/or prospect discovery, coverage recommendations and fraud detection.