How Artificial Intelligence Will Change the Face of eCommerce

Gartner says 85% of customer interactions will be managed without a human by 2018. The prognostications of analysts are to be taken with a pinch of salt, but those working in the eCommerce field are hardly less enthusiastic. "Online retailers are scrambling to partner with or adopt new AI technologies to help facilitate customer interaction to try and match and even surpass the typical in-store experience" Let's have a look at two of the ways eCommerce merchants are already using AI to augment the experience of both retailers and their customers.