Expert system applications in business: A review and analysis of the literature (1977–1993)

A survey of expert system (ES) business application papers published between 1977 and 1993 indicates that an increasing amount of ES research is being conducted for a diverse range of business activities. The classification of literature by (1) year of publication, (2) application area, (3) generic problem area addressed, (4) problem domain, (5) level of management, (6) level of task interdependence, (7) means of development, (8) corporate/academic interaction in development, and (9) technology integration provides some insights in the trend. Implications to ES developers are discussed.