Humanization Is Key to Making AI Projects Successful

HALF MOON BAY, Calif.--Artificial intelligence is routinely touted at tech conferences and elsewhere as the "Next Big Thing" that is going to transform the customer experience and the ability of companies to better sell and market their wares. But there were also skeptical and cautionary notes sounded here, even from vendors, at the Connected Enterprise conference (running Oct. 22-25) sponsored by Constellation Research. "There are a lot of misconceptions about what AI can do in the enterprise. I would focus on really picking a specific problem," said Inhi Cho Suh, general manager of Watson Customer Engagement at IBM. For customers of IBM's Watson AI supercomputer services, Suh said it's important to focus on precise algorithms for small sets of data.