Software For Hardware: How Artificial Intelligence Is Helping Lowe's Customers

Lowe's is turning to AI technologies to give customers--and its employees--a big helping hand. The venerable home improvement retailer probably isn't the first name that comes to mind when you think of artificial intelligence and robotics. Yet it's fitting that a chain selling hammers and saws would clearly see AI technologies for what they are--tools to get a job done. Welcome to a world where software meets the hardware at a home improvement brand. Gihad Jawhar, vice president of digital development at Lowe's and the guiding hand behind the company's AI efforts, describes the big picture behind the brand's deployment of various technologies--computer vision, machine learning and natural language processing (NLP)--to solve customers' problems and guide them seamlessly and quickly to the right products.