Consumer Insights: Why the Customer Isn't Always Right Marketo

Every brand needs to have a deep understanding of its target audience. What are they looking for and where are their needs being, or not being, met? Is there a gap in the market? Being out of touch or tone-deaf when it comes to your customer base could even alienate or deeply offend them. One example that comes to mind is a recent Dove ad that was meant to celebrate the "beauty of diversity" that didn't exactly match consumer expectations.