More banks are investing in new technologies to improve customer experience

What will be the top technology priorities and trends in the banking industry in 2017? New technology innovations and shifting competitive landscape due to the entry of fintech start-ups, payment players and challenger banks will change how transactions will be carried out in the future. All of these changes are forcing banks to relook at their technology capabilities and operating and service delivery models to retain wallet share. While technology transformation is inevitable (and will probably be rapid), few areas emerge as distinct priorities of financial institutions and hot trends for 2017. Technology priorities of banks in 2017 A survey across some of the leading banks in Asia Pacific on their key priorities in technology investment in 2017 highlights following focus areas (Figure 1). Improving mobile and digital experience remains a key priority for financial institutions in 2017.