How to set up an intelligent automation CoE

If you're just starting out in Intelligent Automation (IA) or Robotic Process Automation (RPA), it won't be long before you start hearing a certain acronym banded around again and again and again. Indeed, the RPA Centre of Excellence (CoE) retains a special importance in the IA/RPA universe. But what exactly is a CoE? Why should you have one? And, more to the point, how do you go about setting one up? Edge Tech's US Consultant, Greg Hunt, sat down for a chat with Andy Fanning, an RPA leader/executive based out of Lake Ozark, Missouri to dig deep into this topic. Before we dive in, it'd be great for you to set the scene. If you think back to the second industrial revolution when electricity was replacing steam power in the factories, at what point could it have been said that the revolution started? When was the tipping point?