Gartner: Conversational Artificial Intelligence. We Need To Talk About It.

Gartner released its Top Strategic Predictions for 2018 and beyond on 29th September. I heaved a sigh of relief when I saw that one of the predictions by my esteemed colleagues read, "By 2021, early adopter brands that redesign their websites to support visual and voice search will increase digital commerce revenue by 30%." It goes on further to predict that "by 2019, half of major commerce companies and retailers with online stores will have redesigned their commerce sites to accommodate voice searches and voice navigation."Phew. This ties in perfectly with my research note, How to Exploit Conversational AI to Drive Digital Commerce, which I feared was running too far ahead of the digital commerce clients I was voicing out to since early August . Often, the conversations were met with skepticism from business unit leaders who were far too concerned about day-to-day commerce operations.