Now Alexa knows when you're angry: Amazon's virtual assistant will analyse emotions in user's voices

Amazon's virtual helper could learn a skill that some humans have yet to master - detecting a person's irritation and apologizing for it. The e-commerce giant is believed to be using new natural-language processing techniques for Alexa that will allow it to recognize emotional tone and apologize for misunderstandings. Sources say further improvements will help Alexa better communicate by remembering previous conversations and applying this information to subsequent interactions. Amazon is rumoured to be exploring natural-language processing techniques technology for Alexa that will recognizes emotional tone and apologize for misunderstandings. Alexa is the virtual assistant inside Amazon's Echo speaker and its smaller versions, Dot and Tap.