The best voice-interface lessons from SXSW 2017

The sheer scale of SXSW can be overwhelming for those looking for guidance on the next big thing. I went to Austin with one mission in mind: to zero in on conversational interfaces. It follows promising work by early adopters such as Activision, Burberry, and H&M, which proved the early promise of the humble chatbot. Meanwhile, voice assistants like Alexa and Google Assistant are shaping the connected home, providing us with fluid, intuitive access to services and products. But there's more still to come as the field develops.