Pervasive Artificially Intelligent Software Trends & Impact on Outsourcing Sherpas in Blue Shirts

One prediction I have made about the future of service delivery automation (SDA) is that increasingly enterprise software will have the technology embedded. This is particularly true of intelligent and cognitive type of tools. I expect these to become a common feature of enterprise software in the next 5-7 years. We saw this kind of trend in the earlier days of business intelligence and reporting. The popularity of third-party tools saw the functionality built into enterprise software.