AI in retail has to be semi-automated. Here's why

Retailers need more decision automation, faster coordination of supply chains, and faster interactions with consumers, which means they will increasingly rely on AI. Automated decisioning systems will soon be making fine-grained micro-decisions on the retailer's behalf, impacting customers, employees, partners, and suppliers. But these systems can't run autonomously -- they need human managers. Every system for making micro-decisions needs to be monitored. Monitoring ensures the decision-making is "good enough" while also creating the data needed to spot problems and systematically improve the decision-making over time.