Do you have a good reason to implement AI?

With all the hype around the fourth industrial revolution, many organisations are scrambling to implement artificial intelligence (AI) and machine learning (ML) within their operations and offerings. Where should businesses start, and what are the steps they should take to ensure a successful implementation? According to Johan Steyn, chair: Special Interest Group – AI and Robotics at IITPSA, and portfolio lead at IQBusiness, a good place to start with is any area that directly impacts the way you service your customers. Most businesses have have lots of technical debt and legacy systems, with a workforce that might not be ready or even suited for the introduction of new disruptive technologies, he explains. And while many may wish to have AI and ML underscoring their whole business from day one, it is crucial to ensure that the right foundations are laid before introducing these technologies.