Can artificial intelligence boost the mortgage industry?

Shay Sabhikhi (pictured top) and Matt Sanchez (pictured top right), co-founder and COO and founder and CTO respectively, of CognitiveScale, spoke with Mortgage Professional America to describe the efficiencies of scale achieved since launching TrustStar, a SaaS-based product designed to provide mortgage companies with AI-powered market intelligence. Sanchez used an example of AI's use in lending: "If you were to get a bad decision, let's say you were denied credit for something, you'd want to know what that decision was based on, of course, as a consumer. And perhaps you might even want to know what you can change to get a better decision. That level of explanation is something we find very important. It becomes more important when you introduce artificial intelligence."