Why Human AI Partnerships Will Deliver the Best Customer Experiences

The chart below especially stood out for me. It shows our growing level of comfort with AI for customer service requests. It touches on each of the three perspectives above, and asserts that openness to AI increases for easy service questions and plummets for complex questions. Most people experience AI in the same way they experience an unengaged call center agent. In both instances, customer service fails to understand the broader context and is unable to apply the pattern recognition necessary to handle subtle or esoteric requests. The incredible pace of technology innovation has led many of us to think that technology is on the cusp of being able to do almost anything.