How to do automation right


A colleague of mine once quipped that automating a'crap' process just results in'automated crap,' and while the language might be a bit uncouth, the sentiment is absolutely correct. It can be tempting when tasked with automating a process to immediately start considering the systems and software to deploy; however, it's worth determining whether the process is currently valid, effective, and necessary before diving into automating it. Furthermore, some processes simply should not be automated. Sometimes pure technology is not the right answer for process automation, as the whole offshore process outsourcing business can attest to. While there are myriad risks and considerations to process outsourcing, considering non-technology options for process'automation' should be part of your evaluation and due diligence process.

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