How machine learning and AI are transforming the workplace – CSC Blogs

Enterprise success in the digital economy requires levels of speed and flexibility that legacy IT systems simply can't provide. Fortunately, the emergence of big data analytics, artificial intelligence and automation gives enterprises powerful new tools to improve efficiency and decision-making. Over at Information Management, contributor Mark Feldner makes the case that "big data and artificial intelligence (AI) stand to become the driving force behind innovation in the workplace." "By automating previously manual processes, we have more capabilities to identify patterns in real-time and make predictions that can streamline how we run our businesses," Feldner says. The key to making customers happy is to understand and meet their needs.