The secret to healthcare AI is ... human beings

Nobody goes to the circus to see the net. But when the high-wire gymnast slips, the net is suddenly the star of the show. So, don't think of me as being in the health insurance industry, the safety net of your life. I don't want you to stop reading. I'll tell you I'm an expert in customer service and have been persistently challenged by innovators in the retail and tech space who have conditioned the consumer to expect instant responses, instant results and instant products.