Bots and Brands: AI's Customer Relationships Depend on Trust - Wipro Digital

Artificial intelligence and thinking computers are a prominent plot device for Hollywood. Movies such as 2001: A Space Odyssey, Alien, and Terminator come to mind, as well as current day examples such as I, Robot, Ex Machina, and Transcendence. These pop culture examples underscore the fears and challenges we face as we attempt to program natural behavior and interact with intelligent technology. I think about this whenever I read the growing list of examples of how bots are becoming more pervasive, especially after seeing an article that proclaimed "the bots are taking over." In reality, bots do not carry such hyperbolic doomsday results.